FAQs

Q?

Are contracts 3 months, 6 months, or 12 months?

A.

None of the above.  Our contracts are month-to-month contracts.  Our partners can cancel anytime during the month with a 10-day notice.

Q?

How does billing work?

A.

There are no upfront costs.  Churches/ministries compensate VMA a flat monthly rate (not an hourly rate). Bills are sent via email the middle of the month and due at the end of the month.  For example, if a contract starts on March 1, the March bill is sent on March 15, with a due date of March 31.  VMA does have a startup fee. The startup fee is due with the first month’s payment, not in advance. The startup fee is waived for church plants and churches under 150 in worship attendance.

Q?

Why is there a startup fee?

A.

The startup fee covers the time taken for writing proposals, drafting contracts, getting our church/ministry partners setup in our systems, and the typical additional initial time needed by the VA to get acclimated to the church/ministry.  Typically, there are more/longer conversations with the VA and our partners during the initial weeks of the contract.  The startup fee is a one-time fee.  If a church/ministry adds services they do not pay an additional startup fee.

Q?

Why do you bill monthly vs hourly?

A.

Monthly billing allows a church/ministry to have predictable costs and eliminates the need for them to manage hours.  Churches/ministries love the fact they can lock a number in their budget and not worry about it fluctuating month to month.

Q?

What makes VMA different than any other virtual assistant company?

A.

We love the church. Our virtual assistants serve in the local church and have the administrative and technical skillsets necessary to not only accomplish task, but also add value. With years of experience and proven best practices, our virtual assistants are much more than task completers. They bring with them a team and years of ministry of experience in diverse ministry contexts.

Q?

How is information shared between the virtual assistant and the church/ministry?

A.

The church/ministry creates a Google Drive Folder, Dropbox folder, etc. and give permission to the virtual assistant. Windows Remote Desktop and similar programs are also utilized when needed. The church/ministry retains ownership and control of their information.

Q?

Where are your virtual assistants located?

A.

All of our virtual assistants are located in the continental United States.

Q?

What about confidentiality?

A.

Every virtual assistant signs a non-disclosure and confidentiality agreements. You can be assured your information handled with the utmost integrity and care.

Q?

How are virtual assistants matched with churches/ministries?

A.

Virtual assistants are matched based on the primary needs of the ministry and the skillsets needed to accomplish the church/ministry tasks. Each church/ministry has a primary virtual assistant. Each virtual assistant has a team that can be resourced when needed to ensure the needs of the church/ministry are met.